Shipping Policy

Shipment processing time


All orders are processed within 5–9 business days of receipt. Orders are not processed or shipped from Saturday, 12 pm IST.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates


Shipping charges for your order will be calculated and displayed at checkout. No Free shipping.
(Generally Couriers Those Are In Agreement With Us)
Overnight delivery is only available for orders with delivery addresses within the Company Sales Regions.

Shipment to P.O. boxes or APO/FPO addresses


www.ursbbm.com ships to addresses within India, And Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking


You will receive a Shipment Confirmation in your user login, once your order has shipped. The tracking number will be informed and active within 24 hours.

Customs, Duties, and Taxes


www.ursbbm.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages


www.ursbbm.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We currently do not ship outside the Indian Subcontinen.

Incorrect Shipping Addresses and Refused Delivery


We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. Urs BBM will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments


If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Call (+91) 7670810529
Or Mail us at betterbikesemotorspvtltd@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 60 days for the investigation.